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Terms and Conditions


Terms and conditions

These General Terms and Conditions (the “Terms and Conditions”) govern all use of the Ruach Distillery website located at https://ruachdistillery.com (the “Site”), which is owned and operated by Promised Land Spirits Ltd., including its division, Ruach Distillery (collectively referred to as the “Distillery”). These Terms and Conditions also govern the sale of alcoholic beverages offered through the Site (the “Beverages”).

In these Terms and Conditions, unless the context otherwise requires:

  1. “you” or “your” means the person accepting these Terms and Conditions and/or using the Site and receiving the Services and/or any person or other entity on whose behalf such person is acting and/or anyone on its behalf.
  2. "Company," "we," "us," and "our" refer to Promised Land Spirits Ltd., including its divisions and subsidiaries, including but not limited to Ruach Distillery.
  3. "Ruach Distillery" refers to the distillery division of Promised Land Spirits Ltd.
  4. The terms "Promised Land Spirits Ltd." and "Ruach Distillery" may be used interchangeably throughout these Terms and Conditionss, and any references to either term shall be deemed to refer to both Promised Land Spirits Ltd. and Ruach Distillery collectively.

Access to the Site, use of the Services, and purchase of the Products are subject to these Terms and Conditions, as well as the Distillery’s Privacy Policy as per Supplement A. Please review these Terms and Conditions carefully and ensure you understand them before using the Site, as they contain important information regarding your legal rights, remedies, and obligations. By browsing, using the Site, or ordering Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also represent that you have the authority to bind any person or entity on whose behalf you are acting in connection with the Services to these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access the Services (“Users”).

We reserve the right, at our sole discretion and without prior notice, to revise these Terms and Conditions. We will not be liable to you or any third party for making such changes. Additionally, we may establish rules for, and impose limits on, the use of the Site, or restrict your access to part or all of the Site, without notice or penalty. Your continued use of the Site constitutes your acceptance of any such changes.

1. SCOPE OF SERVICE

The Distillery provides and maintains the Site as a service to its customers who wish to purchase the Products, subject to these Terms and Conditions. You are responsible for obtaining any necessary equipment and internet service to access the Site and for any associated costs. We reserve the right to modify, suspend, or discontinue the Site or Services, in whole or in part, at any time and for any reason, without prior notice. The Site may also be periodically unavailable due to maintenance, equipment malfunctions, or other reasons.

2. ALCOHOLIC BEVERAGES

The Distillery is engaged in the production of alcoholic beverages, including the Beverages. These Beverages are available for purchase on the Site.

WARNING: Excessive alcohol consumption is dangerous and harmful to your health. It can be life-threatening.

Drinking alcohol in excess impairs your ability to drive and poses a risk to your personal safety and the safety of others. The Ministry of Health advises that pregnant women avoid consuming alcohol, as it can harm the fetus and lead to birth defects.

By using the Site or participating in any Tour, you represent and confirm that you are 18 years of age or older. If you are under 18, please do not use the Site. The sale of alcoholic beverages to individuals under 18 is prohibited by law and constitutes a criminal offense.

3. USE OF THE SERVICE

You may use the Site solely for your own noncommercial, personal purposes and in compliance with these Terms and Conditions. You are responsible for your communications on the Site, including the transmission, uploading, or posting of information, and for the consequences of those communications. Any other use of the Site or Services requires the prior written consent of the Distillery.

Without limiting the foregoing, you agree not to use the Site for any of the following purposes:

  • Transmitting or communicating any material that infringes on the intellectual property, publicity, or privacy rights of any person or entity.
  • Communicating information that is untrue, inaccurate, or not your own.
  • Engaging in conduct that constitutes a criminal offense, gives rise to civil liability, or otherwise violates any law or regulation.
  • Attempting to interfere with the Site or using the Site to gain unauthorized access to any other computer system.

You may not use robots, data mining techniques, or other automated devices or programs to catalog, download, reproduce, store, or distribute content available on the Site. Additionally, you may not use automated means to manipulate the Site, such as automating tasks that are intended to be manual or one-off procedures. You are prohibited from taking any action that interferes with or disrupts the Site or any other user’s experience on the Site, including, but not limited to, overloading, "flooding," "mailbombing," or "crashing" the Site, circumventing security or user authentication measures, or attempting to exceed the limited authorization and access granted to you under these Terms and Conditions. Framing portions of the Site within another website is also prohibited.

4. SITE CONTENT

Users are granted a personal, non-transferable, non-exclusive right to access and use the Content of the Site, subject to these Terms and Conditions. The term “Content” refers to all information, text, images, or other material accessible through the Site, whether created by us or provided by a third party for display on the Site.

The Content may contain typographical errors, inaccuracies, or other inadvertent errors. We reserve the right to make changes to the Content, including updates to product descriptions, specifications, or other information, without any obligation to notify users of such changes.

You may view, copy, download, and print Content available on the Site or through the Services, subject to the following conditions:

  • The Content may be used solely for internal informational purposes. No part of the Site or its Content may be reproduced, transmitted, or used in any form, by any means, electronic or mechanical, including photocopying and recording, for any other purpose.
  • The Content may not be modified.
  • Copyright, trademark, and other proprietary notices must not be removed.

For clarity, except as specifically permitted herein, you may not copy, modify, or distribute the Content without the prior written consent of the Distillery. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or otherwise exploit any of the Content, in whole or in part.

Nothing on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any Content displayed on the Site, including through framing, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the permission of any third party that may own the trademark or copyright of material displayed on this Website.

5. FRAUD PROTECTION

As part of our order processing procedures, we may screen orders for fraud or other unauthorized or illegal activities. We reserve the right to refuse to process any order or booking if we suspect such activities. If we identify potential fraud or unauthorized activity, we may either reject your order or contact you at the phone number or email address you provided to confirm the order or booking. Additionally, we reserve the right to cancel orders or bookings or refuse to ship to certain addresses if we suspect fraud or unauthorized or illegal activity. These measures are taken to protect both our customers and ourselves from fraudulent, unauthorized, or illegal activities.

6. PURCHASING THROUGH THE SITE

If you wish to purchase any Product available through the Site (a “Transaction”), you may be required to provide certain information relevant to your Transaction, including but not limited to your credit card number, expiration date, billing address, and shipping information. All information you provide, including credit card details, is subject to our Privacy Policy.

We currently accept the following credit cards: MasterCard, Visa, Isracard, American Express, and Diners Club.

By entering into a Transaction, you represent and warrant that you have the legal right to use any credit card(s) you provide in connection with the Transaction. By submitting such information, you authorize the Distillery to share it with third parties as necessary to facilitate the completion of Transactions initiated by you or on your behalf. Verification of information may be required before acknowledging or completing any Transaction.

Upon completion of a Transaction, we will send you an order confirmation summarizing the terms of the Transaction, and your account will be charged for the cost of the Products purchased (an “Order Confirmation”).

To provide you with the Services, your order must be submitted and received in a proper and orderly manner, including all required contact details and, if applicable, shipping information. The Distillery will not process orders that are not properly received or are recorded incorrectly in our system, even if the issue arises from our computers. If you do not receive an Order Confirmation from the Distillery within a reasonable time after placing your order, it is likely that the order has malfunctioned. In such cases, we recommend contacting the Distillery using the contact details provided below. We will make every effort to identify the issue and assist you in placing your order.

If you provide incorrect details at the time of order, we cannot guarantee that the Products will be delivered to you. If the Products are returned to us due to incorrect details you provided, you will be responsible for shipping and handling fees. Please ensure that you provide accurate and up-to-date information.

Please note that the images on the Site are for illustrative purposes only and do not bind the Distillery. We strive to ensure that the images accurately reflect the products available for sale.

All prices displayed on the Site are denominated in New Israeli Shekels (NIS). Prices include VAT, if applicable according to law, but do not include shipping fees, which will be specified at the time of order.

The prices for products and delivery noted on the Site are subject to change, and the Distillery reserves the right to adjust them without prior notice. The price you will be charged is the price displayed on the Site at the time your order is fully completed, including the provision of payment details and order confirmation.

The Distillery may update product prices and shipping rates, and alter or discontinue sales, promotions, and discounts without prior notice. While we carefully review product prices on the Site, errors may occur. If an incorrect price is presented, we will contact you after you place your order, inform you of the correct price, and allow you to confirm if you wish to proceed with the purchase at the correct price. If you choose not to purchase the product at the correct price, we are not obligated to fulfill the order, and you will have no claims against the Distillery.

The Distillery does not guarantee that the product prices on the Site will be the lowest or that the payment terms will be the most favorable.

To make a purchase, you must complete an order form selecting the products you wish to buy. You will need to provide basic information, including your name, email address, credit card details, delivery address, and other relevant information. It is your responsibility to provide accurate details. If you do not provide correct information, the Distillery cannot guarantee that your order will be completed. Providing false details may result in legal consequences.

Once you place an order, the Distillery will verify your credit card details. Upon approval by the credit company, the order will be confirmed, and you will receive notification via email or other contact details provided. If the transaction is not approved, you will be notified and required to provide an alternative payment method until the new payment method is approved.

Delivery dates are calculated from the date the transaction is approved by the credit company or other payment service.

Please note that the fulfillment of your order is contingent on the availability of the product in the Distillery’s inventory. Despite what is shown on the Site, a product may be out of stock. If a product is unavailable or cannot be supplied for any reason, the Distillery will notify you, and either party may cancel the order by email or phone. You will have no claims against the Distillery in such cases. Any payments for undelivered products will be refunded.

After completing your order, the Distillery will notify you via email, text message, or phone call (at our discretion) to confirm that your order details have been received (an “Order Confirmation”). Please note that receiving an Order Confirmation indicates that the order details have been received by the Distillery’s systems but does not obligate the Distillery to supply the products. If products are not supplied and your credit card has been charged, you will be refunded for the unsupplied items.

The Distillery may issue a benefit coupon at its discretion, which may be used within a specified time frame. The coupon may apply to specific products or categories, and is non-transferable. Only one coupon may be used per purchase transaction.

The Distillery may offer various promotions, coupons, and discounts (collectively, “Benefits”), each subject to the specific terms advertised on the Site or on the coupon itself. In accordance with applicable law, the Distillery reserves the right to discontinue, replace, or modify any Benefit at any time without prior notice.

Any changes to your order details or price, for any reason, may affect your entitlement to a Benefit.

The Distillery will make reasonable efforts to notify you by phone or email if your entitlement to a Benefit is revoked or altered due to changes in your order details, and to obtain your instructions in such cases.

The Distillery may offer promotions, coupons and discounts (each, a “Benefit“) of various types (according to the terms of each Benefit as

advertised on the Site or, in respect to coupons, on the coupon itself). Subject to the provisions of the applicable law, the Distillery may at any time discontinue the use, replace or modify any Benefit, without prior notice.

Any change in the details or price of your order, whatever its cause, will result in a re-examination of your entitlement to the Benefit.

The Distillery shall try to notify you by telephone or email and receive your instructions in the event that your entitlement to the Benefit shall be revoked or changed due to a change in the details of your reservation.

If you purchase Beverages, they will be delivered to you subject to the terms and conditions outlined herein. We currently offer shipping within Israel only.

Additional shipping fees may apply, which will be displayed at the end of the order process. Shipping charges are calculated on the Site and are subject to change by the Distillery. The valid payment for your order is the price shown when you complete the order process. Customs, import, or export taxes, if applicable, are not included and must be paid by you.

When ordering, you must select a delivery address from the “Distribution Area List” on the Site. Delivery is only possible to addresses within the designated distribution area and where there are no technical, security, or other issues preventing delivery.

Shipping fees are collected at the time of ordering. If you choose to pay in installments, the delivery fee may be included in the first installment. Delivery will be handled by a company selected by the Distillery, and the shipping fee will be shown at the end of the order process and collected upon completion of the order.

Please note that delivery times may vary. The Distillery is not liable for delays in delivery. Delivery is subject to the schedule of the delivery company, and any delays are the sole responsibility of the delivery company. The Distillery is not responsible for delays caused by circumstances beyond its control, including but not limited to, force majeure events such as war, natural disasters, pandemics, emergencies, or strikes.

The Distillery is also not responsible for issues arising from incorrect, inaccurate, or incomplete details provided by you. If the Beverages are returned to us due to such errors, you will be charged for shipping and handling.

No deliveries will be made on Fridays, Saturdays, memorial days, holiday eves, or holidays.

If you are not present at the delivery address when the Beverages arrive, they will be returned to the Distillery, and you will need to arrange an alternative delivery date. If you indicate in your order that you consent to having the Beverages left at your door or with another person specified in your order, the responsibility for the Beverages lies with you.

Occasionally, the Distillery may offer the option to pick up your Beverages. We will provide the location and times for pick-up, and the product will be held for you for up to 21 days.

7. CANCELLATION & RETURN POLICY

The return and cancellation policy shall be as detailed in Supplement B.

8. PRIVACY

By using the Site, you agree to the information collection, use and disclosure practices described in our privacy policy in Supplement A, and as may be amended from time to time in accordance with Section 11 below.

9. INTELLEECTUAL PROPERTY RIGHTS

All intellectual property rights related to Ruach Distillery, including but not limited to its name, domain name (ruachdistillery.com), trademarks (registered or unregistered), logo, advertising materials, site content, patents, designs, methods, trade secrets, site design, databases, product details, site code, and any operational details, are the exclusive property of Ruach Distillery. These rights may not be used without prior written consent from Ruach Distillery.

The Site must be used lawfully. You may not copy, publish, distribute, duplicate, translate, sell, or market any information from the Site without explicit prior written consent from the Distillery. This prohibition also applies to publishing or using any of the above on another website or collecting and distributing data from the Site, whether for commercial or personal use.

You may not display the Site or any part of it within a Frame, whether visible or concealed. Links to any sub-pages other than the homepage are not permitted without authorization.

10. LIMITATION OF LIABILITY AND INDEMNIFICATION

Your use of the Site and its contents is at your own risk. Ruach Distillery and its representatives are not liable for any loss or damage resulting from reliance on the information provided on the Site.

The Site’s services and content are provided "as is." Ruach Distillery does not guarantee that they will meet your specific needs, and you waive any claims or demands regarding the service, its contents, or any limitations.

If you use the Site in violation of these Terms and Conditions, Ruach Distillery is not liable for any damage caused to you or any third party.

If you breach these Terms and Conditions, you agree to indemnify Ruach Distillery, its managers, employees, and representatives against any damages, losses, or expenses incurred as a result. This includes indemnification against claims from third parties due to your unauthorized use of the Site.

Ruach Distillery is not responsible for the content or reliability of external links on the Site, nor does it guarantee uninterrupted access to the Site or its services. Ruach Distillery is not liable for any internet or communication issues that may affect your access.

In all cases, Ruach Distillery’s liability is limited to the value of the products purchased by the User and does not extend to any indirect or consequential damages.

11. AMENDMENT AND TERMINATION

We reserve the right, at our sole discretion and without prior notice, to update these TERMS AND CONDITIONS. We will not be liable to you or any third party for making such changes. Additionally, we may set rules and limitations for the use of the Site or restrict your access to certain parts, or the entire Site, without notice or penalty. Your continued use of the Site signifies your acceptance of these changes.

16. MISCELLANEOUS

Ruach Distillery may change or update these Terms and Conditions at any time and without prior notice. The version of the Terms and Conditions as displayed on the Site will be the binding version.

The failure to enforce, or any delay in enforcing, any of Ruach Distillery’s rights under these Terms and Conditions does not waive the right to enforce that or any other provision at a later time. If any provision of these Terms and Conditions is deemed invalid or unenforceable by an authorized court, that provision will be enforced to the fullest extent permitted by law. If modification is not possible, the provision will be severed, and the remaining provisions will continue in full force and effect.

You may not transfer or assign any of your rights, privileges, or obligations under these Terms and Conditions without our prior consent. Ruach Distillery may transfer or assign its rights, privileges, or obligations under these Terms and Conditions without your consent.

These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Israel. Any dispute arising from or related to these Terms and Conditions will be exclusively resolved in the competent court in Tel Aviv-Jaffa. The jurisdiction of any other court is expressly excluded.

These Terms and Conditions represent the entire agreement between the parties regarding the subject matter herein.

CONTACT US

If you have any questions about these TERMS AND CONDITIONS or want to provide feedback on product selection, pricing, ordering, delivery, or other customer service matters, please reach out to us. You can contact us by:

Supplement A

Privacy Policy

The Distillery (“The Distillery” or “We”) are required to protect the Site Users’ (“User(s)” or “You”) privacy. This Policy (the “Privacy Policy”) was formulated to inform you about the way we manage, collect, store, and use the information you provide us with through The Distillery’ Site (the “Site”). Additionally, the following Privacy Policy described the means we partake to protect the safety of information collected by us, and the manner in which you may contact us regarding our privacy procedures.

Please note that this Privacy Policy’s scope is only limited to information collected by us due to your use of our Site (whether the Site and its services were accessed, inter alia, by a desktop computer, laptop computer, mobile telephone, or any other electronic device). By using our Site, you consent with our Privacy Policy.

The Distillery markets alcoholic drinks and permits, through its web Site, the online purchase of alcoholic drinks and further, complimentary services (the “Site’s Services”).

When using our Site, we may collect from you two types of information about you in the Site’s use context:

“Personal Information” – means information about you which may be used to contact or identify you. Some of the information identify you personally, such as your full name, e-mail, telephone number, your query’s subject, and contents, etc. This is the information you provide explicitly, with your consent, to receive information and services presented on our Site.

“Non-Personal Information” – means pure information, which may not serve to identify or contact you. This is cumulative statistical information. For example, the pages you viewed, the Site’s offers and services you were interested in, etc. We may collect non-personal information and use it for any purpose by any of the above methods, as well as automatically or otherwise, by your use of the site.

You are not required by law to provide us with the following personal information details, but to best use the Site’s services, you are required to share the following personal details with The Distillery. In case you will refuse to disclose some of your personal information, you may be unable to use the Site’s services, or you may only be able to use it partially.

How do we collect your information?

We collect personal and non-personal information from you, inter alia, by the following methods:

  • Contact Us: in case you wish to contact us, you may do so through a contact form on the Site. Towards this end, we will collect your full name, e-mail address, electronic mail address, telephone number, and message contents.
  • Purchase through the Site: in case you wish to purchase Products from the Site, we will collect information regarding your payment details, through an external contractor who will securely collect these details, using the accepted high security standard.
  • Updates and Benefits: in case you wish to subscribe to updates and benefits, you may do so by subscribing to the site. Towards this end, we will collect your electronic mail address and your full name.

How do we use your details?

We use the details collected from you as follows:

  1. Providing Site services: we may use personal and non-personal information to provide you with Site services, that is, provide you with information about us, permit you to browse our Product catalogue and perform purchases through the Site, and to manage, support, solve technical issues, protect, and improve the Site’s services, ensure proper service operations, and contact you.
  2. Sending messages: We may use your personal information to send you notices related to the Site’s services, and, subject to your consent, provide instructions of help related to Site services and/or your use of it. Furthermore, we will use your personal information to send messages and updates regarding the activity of The Distillery. If, at any case, you will prefer to remove yourself from the mailing list, to avoid receiving said messages in the future, you may do so at any time through the Site, and, furthermore, by the instructions provided in this regard at the bottom of each message.
  3. Accumulation of anonymous information: Insofar as permitted by the applicable law, we may accumulate the various data types we collect from you, together with other data types we collect from you and from our other customers and business partners. This collection shall be performed anonymously and cumulatively, in a manner which does not identify you personally, including by transferring hashed information, anonymous information, statistics, or other cumulative information, only to improve our Products and Services. If non-personal information is collected for a purpose requiring also personal information, we may add your non-personal information to your personal information, attempting to provide you with a better user experience, improve the value and quality of Site services, and analyze how this site is used.

Disclosing your personal information

You understand and agree that we may be required to disclose personal information, if required to do so by law, or if we will be convinced that said disclosure is reasonably required to avoid our legal liability, to comply with legal proceedings, including, inter alia, summons, search warrants, or court orders, or to protect our property and rights or those of a third party, protect the safety of the public or of any person, or prevent or stop any activity found to be unlawful, unethical, or exposed to litigation, or where a risk exists that it is so.

In all regarding the Site’s services, such as purchasing Products through the Site, we shall transfer your personal information to the relevant third parties per your purchases. Other than as noted in this Privacy Policy, the personal information you provide will not be disclosed, rented, lent, leased, sold, or distributed to third parties (other than business parties and/or other parties detailed in this Privacy Policy), and we will not share your private information with third parties for marketing purposes without your consent, other than as detailed in this Privacy Policy’s provisions. We may hire companies and individuals who are third parties to assist in performing the Site’s services (e.g., inter alia, maintenance services, clearing, database management, site analysis, and service improvement), or to assist us in analyzing the Site’s use. These third parties or agents may use your personal information only insofar as required to perform the services they provide us with, and they are required to partake reasonable protective measures to secure your personal information and hold it confidential.

Protecting Your Information

The Distillery utilize information protection methods to protect your personal information. To reduce the risk of unauthorized access or transfer, and for accurate data management, and ensuring proper use of personal information, we utilize appropriate physical, electronic, and administrative methods to safeguard and protect the information we process. In case of negligent transfer, we will partake commercially reasonable steps to limit and remedy the transfer. However, we cannot guarantee that unauthorized third parties will never be able to circumvent these procedures and use economic or personal information for inappropriate purposes.

Use of Cookies

We use Cookies to regularly operate the Site, including to collect statistical data on Site usage, information verification, adapting the Site to your personal preferences, and for information security purposes. Modern web browsers include an option to avoid receiving Cookies. If you do not know how to do so, please refer to your browser’s help file.

Third Party Materials

You may be able to enter, check, or use third party services, resources, contents, information, or links, to other sites and resources (“Third Party Materials”) through the Site. The Third Party Materials are not controlled by The Distillery, and you confirm that you are solely responsible for the risks entailed by entering, using, or relying on said third party materials. The Distillery will not bear any liability caused to use by entering, using, or relying on third party materials through the site. Note that this Privacy Policy does not cover the privacy and information protection procedures implemented by said third parties, and thus we recommend that you read the third party privacy policy to which you gain access, prior to providing personal information.

Information Review Right

In case you will wish to review your personal information in our possession and review other details pertaining to your personal information in our possession, you may contact us at Agrippas 88, Jerusalem.

Amending your Information

We will retain your personal information while your account is active, or as needed, to provide you with our services, or as required to fulfill our legal obligations, resolve disputes, and enforce our agreements. In case you will want to amend your information in our records, please contact us by telephone no. 04-604-5440 or by e-mail: info@ruachdistillery.com, and we will attempt to fulfill your request.

Minors’ Privacy

The Distillery are required to protect the privacy needs of children, and we recommend parents and guardians to actively be involved in their children’s online activities and interests. We do not intentionally collect information from children under the age of 18 without the consent of a parent or guardian to use the Site’s services.

Changes to the Privacy Policy

We retain the right to amend this Privacy Policy from time to time. The newest version of this Policy prevails regarding the use of your personal and non-personal information. In case we, at our sole discretion, will decide that changes in the privacy policy constitute a significant change, we will inform you of said changes by notice published through the Site. Despite the above, we do not undertake to inform users of insignificant changes in this policy, and thus the users should, from time to time, visit this page to review the up-to-date privacy policy to which they are subjected.

Contacting Us

If you have questions or concerns regarding this privacy policy or any other matter pertaining to the Site’s services, please contact us by telephone number 04-604-5440 or by e-mail: info@ruachdistillery.com.

Last updated: September 2024.

Supplement B

Consumer Protection & Order Cancellation Policy

The Distillery operates in full compliance with the Consumer Protection Law, 5741 – 1981, regarding remote sales transactions and product returns.

Order Cancellation and Amendment

You may cancel or amend your order by contacting The Distillery’s visitor center (details below) before the order has been shipped to the delivery address.

Order Inspection

Upon receiving your delivery, please check the contents against your order and the invoice provided at purchase.

Order Cancellation After Delivery

If your order has been delivered, you may cancel it within 14 business days, provided the products are returned unopened, undamaged, and in their original packaging. Please ensure that no use has been made of the items and that you include the original invoice or proof of purchase, including the transaction date, amount paid, and payment method. You are responsible for returning the Beverage to the Distillery at the Visitors Center at your own expense, along with the original invoice or a copy of the Order Confirmation emailed to you. Once the returned Beverage is received, you will be credited for the amount you paid.

No monetary credit will be given for Products for which consideration has not been paid. The provisions of the Consumer Protection Law, 5741-1981, concerning the cancellation of remote sales transactions, the return of Beverages, and the cancellation of services, will apply to all orders placed through the Site.

To return a product, contact The Distillery customer service at 04-604-5440. The original order invoice must accompany the product. Returns will not be accepted without it.

If you purchased a package, it must be returned in full; individual items from the package cannot be returned separately.

Order Cancellation by The Distillery

The Distillery reserves the right to cancel a purchase due to typographical or technical errors. In such cases, any payments made will be refunded, but no compensation will be provided for items where no payment was made.

The Distillery will not be liable for any direct, indirect, consequential, or special damages arising from the cancellation.

Additional Rights to Cancel

The Distillery may cancel a purchase at any time for reasons including, but not limited to:

  • Products being out of stock.
  • Incomplete or incorrect order details, including invalid credit card information.
  • Inability to contact the user within 7 days to correct any issues with the order.
  • Violations of the terms and conditions or any applicable laws.
  • Attempts to disrupt the site’s operation or order processing.
  • Blocked or restricted credit card use.
  • Unforeseen circumstances such as war, natural disasters, or technical failures beyond The Distillery’s control.

For assistance, please contact us at 04-604-5440 or email us at info@ruachdistillery.com.

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